Performance Measurement And Management In A Distributed Work Environment
Prodoscore was founded to provide insight into
ongoing challenges with performance, results,
and ensuring the expected business outcomes.
The simplicity of design with highly qualified
supporting metrics was necessary along with
careful consideration of quantitative, qualitative
and behavioral elements relating to productivity
intelligence with knowledge base workers.
As the technology ecosystem required to enhance
employee engagement within business operations
continues to evolve, Prodoscore is delivering valuable,
actionable insight regarding multi-dimensional
elements of productivity measurements.
There is so much opportunity to make significant
impacts on companies of different sizes, varying
vertical markets and diverse roles and disciplines.
Everyone is thinking about work in such a changed
way. So, we must change the processes that were put
in place so many years ago, related to performance
management and other areas, and support growth in a
way that makes sense for today.
Tom Moran is Chief Strategy Officer
at Prodoscore. He is responsible for
developing, communicating, executing
and sustaining corporate initiatives at
Prodoscore. Tom is passionate about
encouraging organizational agility
with digital transformation strategies
to empower leaders and enhance
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can consistently turn out exceptional work while
taking on higher quantities of work, while others are
better suited to a lighter workload in order to deliver
With actionable data, such as productivity intelligence,
managers can better understand engagement,
allowing them to find opportunities for coaching,
encourage behaviors that lead to success and work
to replicate them across the organization, and also
identify at-risk employees, which could help to
The Human Element
While technology is a highly valuable asset, it is
not the complete solution. There must be careful
consideration of privacy and respect for the
human element with any process of digitization
and data-driven strategies. It’s really important for
leaders and managers to leverage actionable insight
from data in a positive way that enables employee
performance. Analytics might be of questionable
value unless leadership stays in alignment with
people and processes. Digital transformation impacts
both the employee experience and the customer
experience, and organizational change management
is critically important.
Productivity intelligence allows leaders to better
understand that they do not have to choose between a
high-performance culture and embracing a distributed
workforce. Coaching effectively requires a balance
between objectivity (data analytics) and empathy
(knowledge, skill andjudgment). Organizational
leaders must balance emotion and logic, art and
science, empathy and objectivity when leading people.
The human element remains the most complex part of
"Being present" in discussions (regardless of virtual
setting) plays a big role. A culture of inclusion and
bringing one's entire self to the organization must be
encouraged. In a distributed environment, employees
often suggest stronger relationships with co-workers
and managers, compared to being in an office. Let's
simply embrace the environment where anyone is
most productive and delivering the best outcomes.
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