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Talent Management Excellence Essentials January 2015

People Make HR Technology Succeed 10 “people” tips to help you lead the way By Roland Berthelot When implementing a new HR solution, it’s easy to get caught up in the technology. But the companies that truly succeed, focus on something else—people. People make technology come alive and produce results. These 10 tips about people, should play a key role in any new talent management implementation. 1. Fire, aim, ready! Avoid the urge for immediate action. Survey users identify their challenges, and use that information to frame your technology discussions. Solicit input from key influencers. Their involvement broadens support for your initiative. 2. Who’s on first? Clearly define teams and their roles. Your project team should include people from HR plus other departments to provide expertise or share the workload. Also create a steering committee with executives who can provide objective guidance, remove roadblocks, and make quick decisions. 3. Order in the court! Structure keeps people on track. Create a project plan and make sure everyone understands it. Clarify Project Team roles. Set regular schedules for meetings with your technology provider’s implementation team. 4. Communicate. Reiterate. Repeat. Proactive communications reduce misunderstandings and interruptions. Assign communications to a team member. Develop key messages and repeat them often in multiple ways. 5. Oops! Mistakes will occur. Acknowledge each one and solicit input to identify solutions. Keep your Steering Committee in the loop. Remind everyone that getting it right is more important than sticking to a timeline. 6. Safety first. Use a staging environment to test everything. Then pilot the rollout and each ongoing adjustment with a single depart-ment before a full rollout. 7. The customer is always right. Keep user satisfaction as a top priority before, during, and after the implementation. Call around to continually solicit feedback. When you adjust based on that input, make it known. Then ask for more feedback. 8. A never-ending story. After implementation, the work continues because all systems (and many users) require ongoing support. Know from the start how it will be provided. And keep communicating! 9. Write it down. Good documentation will help you answer ques-tions during the implementation and assist you later, as you prepare your amazing outcome presentation to the executive team. 10. Talk it up. Once the implementation is complete, measure the improvements and spread the word. Follow that with regular updates—annual or another schedule that works for you. Technology can transform your organization’s talent management. But first you need to implement your solution. These “people” tips can help you lead the way. ITM Roland Berthelot is Chief Customer Advocate at SilkRoad, a leading global provider of cloud-based, end-to-end HR solutions that enable customers to find, attract, develop, and retain the best talent. He oversees all customer engagements including professional services, adoption and technical support. With more than a decade in cloud computing, consulting and sales, Roland specializes in helping customers transform their business operations through cloud technologies to maximize the end-to-end talent management experience Visit http://www.silkroad.com/ Connect: Roland Berthelot White Paper Creating a High Performance Work Environment White Paper Communicating the Value of Strategic Talent Management 8 Submit your Articles Talent Management excellence essentials presented by HR.com | 01.2015


Talent Management Excellence Essentials January 2015
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