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Action Steps: Your Customer is NOT Always Right! • Are you completely clear about what is important to you, in all areas of your life? If not, what do you need to confirm? • Have you allowed unsolicited opinions from customers or unqualified individuals to influence your sales process, life and business? If yes, why have you allowed that to happen? • What has listening to others’ ill-considered opinions cost you in terms of direction, confidence, and success? • Decide this moment that you will not allow ignorant opinions into your personal or professional space. What do you need to change or shift to achieve that objective? • The reality is that if you stand for anything, someone will disagree. If you never have anyone disagree with you, are you living authentically or are you simply trying to please others? • Feedback is an important part of growth; proactively select your group of advisors to make sure they have a proven track record of success in the area where you seek counsel. Make sure those individuals will tell you the truth — not just what you want to hear. • Set an objective that you will take the necessary steps to mature to a level where the opinions of others do not matter. To help you understand your tendencies and what is important to you, my book Why Aren›t You More Like Me? can assist you. Until next time, keep Living On Purpose. SSE Customer Is NOT Always Right! Ken Keis, Ph.D., is President of CRG, and considered a global authority on the way assessment strategies increase and multiply your success rate. He conducts keynotes and workshops on Sales, Leadership, Communications and Life Purpose. In 26 years, he has conducted over 3000 presentations and invested 10,000+ hours in consulting and coaching. He is the author of the Sales Style Indicator, Why Aren’t You More Like Me, Deliberate Leadership and The Quest For Purpose. Ken’s expertise includes assisting individuals, families, teams, and organizations to realize their full potential and to live On Purpose! Visit www.crgleader.com Email ken@crgleader.com Book The Quest for Purpose Assessment Sales Style Indicator - Assessment tool 8 Submit your Articles sales and service excellence essentials presented by HR.com | 03.2015


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