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03.2015 Vol.14 No. 03 Essentials of team leadership PRESENTED BY Features It’s time to take control 05 Seeing the Moving Carrot It’s time to take control E linor Stutz 06 Recipe for Service Resilience Commitment to serve and dedication can make a difference Chip R. Bell 07 Customer is NOT Always Right! Live your own life and run your own business Ken Keis 09 Strategic Account Management A Trojan Horse strategy Joseph DiMisa 12 Digital Branding Trends Top 10 for 2015 Gal S. Borenstein 13 Sales: A Number Game? Do not get distracted Stacy L. Shamberger 0713 Customer is NOT Always Right! Live your own life and run your own business Sales: A Number Game? Do not get distracted 1721 Sales Question and Answer: Part I Open vs. close-ended question; which is more effective Salesperson’s Handbook Tips to overcome five common obstacles 14 Peak Sales Performance Clear the mechanism Jeff Davidson 15 Improve Workplace Communication 4 ways By Vivian Ciampi 17 Sales Question and Answer: Part I Open vs. close-ended question; which is more effective Dave Kahle 18 The Business of Kindness How to monetize kindness with staff and clients? Sharon Drew Morgen 21 Salesperson’s Handbook Tips to overcome five common obstacles Paul Cherry 23 Sales Lessons from Baseball What the worst ever baseball collapse teaches us Joe Ungemah Seeing the Moving Carrot Sometime during one’s career, a person will experience “the moving carrot”. PG.05


SSE_MARCH2015
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