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Vol.14 No. 12 Features 4 rules of communication 05 Lessons Learned From Irate Customers 4 rules of communication Joe Curcillo 07 Piles Happen It’s time to confront them with a take-no-prisoners attitude Jeff Davidson 09 Are Your Customers Getting Another Holiday Tie? 3 innovative ways to decorate customers’ experience Chip R. Bell 10 Storytelling For Business Leaders 5 tools that can help you influence others Jim Signorelli 14 The Reason You Are Calling, Is… Picking your words matter Tibor Shanto 18 Do You Want to Sell? Or Have Someone Buy? – Part 1 Understanding a buyer’s needs 15 Customer Experience How leaders do it E rrol Greene 18 Do You Want to Sell? Or Have Someone Buy? – Part 1 Understanding a buyer’s needs Sharon Drew Morgen 19 Big Data And Customer Experience How to use customer data to create a better customer experience Shep Hyken 21 A Passion For Sales Sales is easier when you have committed and passionate people D ave Kahle 22 “Millennial Brand Loyalty” It’s NOT just an Oxymoron R obert Passikoff Lessons Learned From Irate Customers Boss Deborah is sitting in her office reviewing monthly reports as she listens to routine bustling of her staff. Suddenly, she hears a single voice amidst the regular noise. PG.05 12.2015 Essentials of team leadership PRESENTED BY 0914 Are Your Customers Getting Another Holiday Tie? 3 innovative ways to decorate customers’ experience The Reason You Are Calling, Is… Picking your words matter 21 A Passion For Sales Sales is easier when you have committed and passionate people


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