The Best Bosses Say These 9 Things
5. “I want you to know that I have total
confidence in you.”
There is nothing more frustrating than a manager
who does not believe in their team members’ abilities.
No one wants to be micro-managed. By making
the statement above, you are not only instilling
confidence in your team members, but also giving
them the freedom to succeed on their own, which
furthers their pride and sense of accomplishment.
Remember, you can always let your team know that
they can come to you for help if they need it.
6. “What more can I do to support you in
The best bosses regularly offer support to their
employees, and employees really appreciate it. You
might even make the question more specific by
asking, “What three things could I do differently in
order to support you in your job?”
7. “I’d like your opinion on something.”
Exceptional bosses regularly ask for feedback from
all team members, either individually, collectively,
or through confidential employee surveys. More
importantly, best bosses act on the feedback, making
meaningful workplace changes as a result.
8. “What are your passions and interests
outside of work?”
The best bosses take the time to get to know their
employees on a personal level. Whether it is taking
the time to ask what they like to do outside of work,
how many children they have, or whether they have
any fun vacations planned, the very fact that you are
asking is showing that you view them as more than
just an employee.
9. “What can we do better going forward?”
Let’s face it. Everything is not going to go as planned.
People make mistakes, and when they do, fantastic
bosses treat them as learning opportunities. (Read
my blog Mea Culpa: The Importance Of Learning
From Failure.) Failure is a teacher, and as such,
an integral part of success. One of my favorite
leadership quotes in this regard is from the All-time
Great basketball superstar, Michael Jordan: “I’ve
missed more than 9,000 shots in my career. 26 times
I’ve been trusted to take the game-winning shot and
missed. I’ve failed over and over and over again in my
life. And that is why I succeed.”
One of the most valuable
traits of exceptional
bosses is clearly
So where do you go from here?
Regularly revisit these best boss phrases. Better yet,
distribute them to your entire management team,
encouraging them to review the list of phrases at
least once a month. Then watch your organization
reap the rewards that will result.
Kevin Sheridan has spent thirty
years as a high-level Human
Capital Management consultant.
He has helped some of the world’s
largest corporations break down
detrimental processes and rebuild
a culture that fosters productive
engagement, earning him several
distinctive awards and honors in the
process. Kevin’s newest product,
PEER®, is consistently recognized
as a long overdue, industry-changing
innovation in the field of Employee
Engagement, and his most recent
book, “Building a Magnetic Culture,”
made it to the New York Times,
Wall Street Journal, and USA Today
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