What Is Ingaged Leadership?
Through this process a very disgruntled, upset group
of individuals bonded, came together and became
very passionate. When we took over Flooring America,
there were 270 Flooring America locations doing $700
million worth of business. Four years later, there were
nearly 600 locations doing $2 billion in business a
year. That is Ingagement at work.
How Do You Start Using It?
Ingagement is not something you do just once. It is an
evolving, ongoing process to engage in every day . . .
●● Listen in a higher way to people . . . by actively
striving to hear what they are saying that is right,
not looking for things that are wrong.
●● Let people identify the tasks they are wildly
enthusiastic about . . . and give them the
autonomy and resources to tackle them.
●● Relish the fact that you are sometimes wrong . . .
and invite people from all ranks to improve on your
ideas, suggest better alternatives, and come up
with ideas that are entirely new.
●● Be tireless in recruiting and retaining people with
positive attitudes . . . and intolerant of people who
●● Accept that the best ideas in most organizations
come from employees at all levels . . . not only
from executives at the top.
●● Ask for help and input . . . because doing so
empowers people and leads to superior results.
●● Build a team of independent thinkers . . . not “yes
people” who rubber-stamp everything you say
●● Create individual career plans for all employees
who could be with your company for the long term
. . . and have them discuss those plans in regular,
ongoing touch-base meetings with their managers.
●● Create steering committees and advisory councils
within your organization . . . and give them the
leeway to suggest and make real change.
●● Encourage an atmosphere where learning is
valued . . . and become a tireless learner yourself.
●● Encourage people to take risks . . . and support
them and learn from what happens.
●● Invite and encourage people at all ranks to define
and refine your company’s mission . . . and make
sure their vision gets put into practice.
Organizations that move toward Ingagement enjoy
better employee retention, improved processes, and
dramatically larger profits. It all starts with a simple
willingness to entertain the possibility that everyone
in your organization can actually love their jobs . . . not
just do them.
People in your organization are eager to become fully
involved and enthusiastic about partnering with you to
build your success. Are you letting them do just that? I
encourage you to let it happen by tapping Ingagement.
Evan Hackel is CEO of Tortal Training,
a leading training development
company in Charlotte, North Carolina,
and Principal and Founder of Ingage
Consulting, a consulting firm in Woburn,
Massachusetts. To learn more about
Ingage Consulting and Evan’s book
Would you like to comment?
Leadership Excellence presented by HR.com MAY 2018 18 Submit Your Articles