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2016 Kirsten Anderson Company Name: Businessolver Program Name: Professional Development Program Address: 1025 Ashworth Rd., West Des Moines, IA 50265. Visit: www.businessolver.com Leadership Excellence Rank Best Mentoring Program 6 Developing Well-rounded Employees Our editorial team interviewed Kirsten Anderson from Businessolver at the Leadership Excellence Awards this past February. Here are some excerpts from the exclusive interview. What is the overall objective of your program? The ultimate goal of the Professional Development Program is developing wellrounded Businessolver employees who understand the intricacies of our patented technology system, Benefitsolver, and how all company roles work together to drive company success. We hope these employees are not simply working a job but are growing their professional skill set and creating a career with Businessolver. Program participants complete three different role rotations over two years. The curriculum is a balance of technical and soft skill building and training while experiencing and working three distinct company roles. In all rotations, young professionals work with clients and our clients’ employees on a daily basis. Who do you impact with your program? The Professional Development Program’s primary audience are young professionals and recent college graduates who have a desire to continue learning, growing professionally and making a difference in the company. This population should also have a desire for a long-term career path in the company. There is a secondary audience impacted by these program participants, and that’s the Businessolver client. Everything the program participants work toward is ultimately for the end-user. We want every Businessolver employee to delight clients. What are the lessons you’ve learned this year from facilitating your program? We’ve learned there is not a one-size-fits-all approach to mentoring and guiding young professionals through their first job experience. We have also learned that we need to narrow down the rotational roles offered to this population. As our industry changes we recognize the need to offer more specific roles for participants that will help further their careers as well as company’s long-term goals. How do you measure the return on investment and success of the program? This program is still very new and along with retention rates of participants after program completion, we are identifying key areas of focus to measure success such as impact on quality improvement and client satisfaction rates. What lies ahead for the program and how it will continue to succeed? The Professional Development Program is continuously adapting to meet the Video #AWorldInspired LEAD2016 25


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