Reimagining HR For Physical Therapy
“If we can find good people who want to learn,
our recruiting works," says Jones. “I’d rather have
someone who wants to learn than someone who
thinks they know it all, even if that person only has 50
percent of the skills. We can help that person grow,
give them autonomy, help them gain mastery through
education, and link them with a sense of purpose.”
Nailing the First Impression During
Hiring and Onboarding
With help from the BambooHR® Applicant Tracking
System, Kinetic can more easily find the right people
in a timely manner. Shondell especially appreciates
the efficiency in posting and managing job ads:
“When we’re hiring, we can put a job ad in our system
and have something out in minutes to Indeed and
Glassdoor. The ATS makes referrals easy—if we
have a new graduate from a school in Pennsylvania,
they’ll say ‘my roommate is looking for a job, too,’ so
we’ll get a two-for-one without a lot of extra copying
and pasting.”
The onboarding process has also become much
more streamlined, removing the need to take
Kinetic employees away from therapy to handle
administration. “We used to have to do our
onboarding manually, and printing out the paperwork
for each person takes a lot of work, not to mention
scanning it in. As you grow, you either have to add
more people or better systems to keep up.”
Actively Listening to Employees
With so much emphasis on the career growth of their
therapists, the clinic finds performance management
essential. They dedicate time for one-on-one
meetings or calls between employees and their team
leaders two or three times each year, and schedule
semiannual self-assessments for each team member.
“We don’t want to take for granted that hallway
conversations are enough” remarks Shondell. “We
use the one-on-ones to be a bit more individualized,
to let them bring up their concerns and professional
goals in a place where they can open up and know
we’re listening. We’ve even created new roles based
on feedback from our therapists.”
Shondell knows Kinetic needs to translate its values
into the experience their employees have every day.
“As founders, we hope that, as we have grown, the
way we imagine that Kinetic is, is truly what it is to
the employees. We are proud of what we have here at
Kinetic but we realize that everyone’s proud of their
own baby. We hope our employees are seeing it the
same way that we do.”
With consistent efforts to understand their
employees, Kinetic can better match roles to its
employees’ passions. And that produces better
results because, as Shondell says, “If someone
is passionate about something, you don’t have to
remind them to do it, it’s always on their mind.”
The Best of Both Worlds
With the help of BambooHR, Shondell can balance
his own passion for serving patients with the drive
to create a great place to work. “I have a passion for
both sides, both the clinical and the administrative. I
love to create the administrative systems, I love the
vision casting. But if I have to just sit at the computer,
I miss being around the patients. So, I’m still involved
in patient care, although I don’t have as much of a
load as I did in the past. I get away with it through a
lot of teaching and mentoring,” he laughs. With great
technology in place, it gives Shondell the time he
needs to fulfill his vision by maximizing automated
processes for both employees and patients.
Amy Frampton is Head of Marketing
at BambooHR.
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