adults, the additional stress caused by COVID-19 is triggering or worsening existing conditions such as
depression, anxiety, and post-traumatic stress disorder. Others that are experiencing mental health disorders
for the first time will require longer-term support.
SOLUTION: Integration with primary care, enabling earlier diagnosis and treatment of
mental health conditions.
Mental health support should be easy to access. Due to our current culture, though, many patients in need
of treatment are reluctant to seek help, and those who are seen are often undiagnosed or misdiagnosed.
Those who experience physical symptoms such as fatigue, chest pains, or gastrointestinal distress may not
connect them to a mental illness or stress disorder. Conversely, fatigue, which is often seen as a symptom
of depression or anxiety, can indicate a physical disorder such as thyroid disease. With integrated 360
care, a PCP will recognize both physical and behavioral changes in a patient’s health. A PCP who knows
their patients and can detect unusual behaviors or symptoms is the fastest way to proper diagnosis and
Recognizing that physical and mental symptoms often overlap, Eden Health’s primary care providers
routinely conduct mental health screenings, creating seamless care with a whole-person approach.
Challenge #5: Helping Employees Understand and Utilize Their Health Benefits
PROBLEM: Lack of employee comprehension of healthcare benefits and key
As an HR professional, you know how difficult it is to
stay on top of the complex and ever-changing world of
healthcare benefits as well as the challenges of creating
healthier workplaces. Imagine the confusion felt by
employees who may only review their plans once a year
during open enrollment or when they need care. For
employees, not knowing where to go for care or what
benefits they are entitled to can have other detrimental
health effects, leading to higher medical costs and
more time off of work. And for your team, making sure
employees know what benefits they have and how they can utilize them to their full extent is a difficult job.
SOLUTION: Dedicated insurance specialists that work directly with employees to
answer questions and solve issues.
Insurance navigation specialists are experts on all things insurance-related. They are a key part of
an integrated health plan: as a part of the employee’s care team, they understand each employee’s
medical needs as well as their insurance coverage in order to guide them in the right direction.
Insurance navigators’ insight and guidance are extremely valuable during open enrollment periods. By helping
According to a recent report from League
and Harvard Business Review, 75% of
employees think health benefit offerings
reflect a company’s competitiveness,
yet more than half don’t understand
their benefits or how to
STATE OF THE INDUSTRY RESEARCH