SOLUTION: Service-based telemedicine that combines a user-friendly interface with a
strong patient-provider relationship.
A truly integrated telemedicine solution offering best-in-class care alongside user-friendly technology wins
high user engagement. It provides a higher level of service by offering continuous, coordinated care. And
by having essential services such as primary care, mental healthcare, and insurance navigation all on one
platform, employees can feel confident that they are getting the help they need, when they need it, even
digitally. Having the service of a concierge doctor in a mobile app provides convenience without giving up
personal patient-doctor relationships. Within the integrated 360 care spectrum, a PCP knows the patient and
their medical history so they can provide insightful care for their wellbeing via virtual visit. This helps patients
avoid more expensive medical bills down the road, allowing them to skip unnecessary trips to the ER.
The heart of Eden Health’s approach is the patient-provider relationship. We assign every employee a crossfunctional
Care Team, so when accessing care through telemedicine, employees may still see the same
providers each time.
Challenge #3: Returning to Work During a Public Health Crisis
PROBLEM: New employee health issues brought by the COVID-19 pandemic.
The economic impacts of the COVID-19 pandemic have hit both employees and employers hard, giving rise
to a new set of complications. When creating healthier workplaces, businesses must find ways to reduce
the spread of infection for essential workers currently in the office. And, as they create a comprehensive
46 Article STATE OF THE INDUSTRY RESEARCH