Challenge #1: A Fragmented Healthcare System
PROBLEM: A disjointed care system that incorporates a network of unconnected
This fragmentation creates costly gaps in care and may
lead to hospitalizations that could have otherwise been
preventable. And it can increase the pressure on
companies to provide employees with what they really
need—comprehensive, easily accessible care that leads
to better outcomes and healthier workplaces.
SOLUTION: A provider that can offer a single,
unified source of comprehensive, coordinated care.
Integrated care solutions can do this by starting with a single point of contact, ideally via a mobile app,
to reach out to your care team for any physical, mental, or financial question related to your health and by
having all your shared electronic health records in one place. By bringing together the best in clinical care,
mental healthcare, and even insurance navigation, this approach provides comprehensive, continuous care
opportunities, which is even more critical now during the pandemic.
Eden Health is one such medical provider. We believe high quality care should include COVID-19 screening
and testing, 24/7 virtual primary care, in-person doctor visits, mental healthcare, and benefits navigation in
order to meet the medical needs of all employees. Doing so is critical to creating healthier workplaces in
Challenge #2: Care in the Digital Age
PROBLEM: Lack of employee utilization of virtual visits, resulting in higher costs and
gaps in care.
Telemedicine has many advantages as a primary care
including same-day attention, more immediate response
time, no appointments, and no work time lost due to
doctor visits. It can also be extremely efficient and
effective because diagnoses based on certain symptoms
are the same whether that patient is seen in-person
or via virtual visit. Telemedicine can also be effective
in managing chronic illnesses. Yet many solutions
today have failed to attract significant enough usage
to make the expense of the service worthwhile. This
underutilization is likely due to a lack of employee
awareness and difficulty in system setup and use.
In a study in The American Journal of Managed
Care, doctors indicated that highly fragmented
care often results in poor quality treatments,
higher healthcare spending, and higher rates
of preventable hospitalizations, especially with
chronically ill patients.
Studies in the health field and the experiences
of our own clinicians suggest that 75% of the
time, a health issue can be resolved via
telemedicine. Yet, even as polls of millennials
have indicated their preference for using
telemedicine, many companies report a 4%
or lower overall engagement.
STATE OF THE INDUSTRY RESEARCH